Policies

SHOPPING ONLINE

The Love Boutique offers private online shopping. We process payments online for VISA, MASTERCARD, AMEX through STRIPE or through PAYPAL for your convenience.

Online prices may vary from Retail Store locations.

Prices subject to change without notice.

PHONE / EMAIL ORDER FORM

Use the convenient blank order form for phone & email orders.

Print the order form and fill it out providing the following information:

  • Product (item) number
  • Product name (description)
  • Size (if applicable) and colour choice
  • Quantity (per item)
  • Price
  • A valid VISA, MC, or AMEX card and name on card
  • Expiry date on card
  • CVV Auth Code on card
  • Credit card billing address for credit card approval
  • Billing/Shipping name and address

When emailing your order, send an attached completed order form to: orders@theloveboutique.com

If you are phoning in an order, please call us toll-free at 1-888-296-2588 between 9:00 A.M. and 5:00 P.M. (Mountain Standard Time), Monday through Friday.

PRIVACY GUARANTEE

  • All products are shipped discreetly in plain wrapping with no indication of contents.
  • All prices are in Canadian dollars.
  • Credit card sales will be charged in Canadian dollars. For U.S. customers, the exchange rate will be done by your credit card company.
  • We will never sell, rent, or provide your name, address or e-mail address to any company or individual.
  • We will never put your name on a mailing list.
  • We will never send unsolicited mail, catalogues, or any other materials to our customers.

ONLINE ORDER RETURN POLICY

No refunds. Due to health risks, we will not accept any returns on sex toys as all products are tested prior to shipping. Most vibrating products contain a manufacturer’s warranty. We reserve the right to determine if an item is returnable. Shipping charges are not refundable. Please contact us directly at 1-888-296-2588 if you require warranty service. At NO time is a REFUND issued. Our warranty service only offers a one time replacement per customer within the allotted supplier warranty period, which again is subject to approval. The TIL Warranty slip must be followed in order to return an item under warranty.

STORE RETURN POLICY

Exchanges and in store credits on selected items only are accepted within 14 days after date of purchase. Since we test all electronically and battery operated products in the store, we are not responsible for them after they leave the premises. Some products may qualify for a TIL Vibrating Warranty slip, which is available at the store or by requesting it online.  It must be followed in order to return an item under warranty. Unopened lotions and games may be exchanged as well but are subject for approval. Lingerie can be exchanged within 14 days as long as it has not been worn and tags are still attached.  At NO time is a CASH REFUND issued, we only offer a CREDIT NOTE or EXCHANGE, which again is subject to approval.

SHIPPING AND HANDLING

Shipping and handling charges are based on a sliding scale dependent on cost of goods purchased. (Up to $43.99 = $6.95) ($44.00 & over = FREE) for regular, insured Canada Post within Canada and the U.S. For regular delivery, please allow 2-4 weeks. For rush delivery, current competitive rates apply, please e-mail us for rates by using the “Contact Us”option at the top of the page. Rush delivery is available ONLY in Canada and is NOT available between Dec. 9 and January 3 inclusive.

All items are only shipped within Canada; select items available for shipment to the US.

Applicable Provincial HST rates will be charged on all Canadian orders.

Any misdirected or unclaimed parcels will be subject to additional shipping charges.