Due to health risks, we will not accept any returns on sex toys as all products are tested prior to shipping. Most vibrating products contain a manufacturer’s warranty. We reserve the right to determine if an item is returnable. Shipping charges are not refundable. Please contact us directly at 1-888-296-2588 Mon.-Fri. 9am-5pm (MST) if you require warranty service. At NO time is a REFUND issued. Our warranty service only offers a one time replacement per customer within the allotted supplier warranty period, which again is subject to approval.
The TIL Vibrating Warranty slip must be followed in order to return an item under warranty.